PROCESSING TIME is the time it will take us to create, by hand, your unique item. All orders are made, not pre-made. The day the order is placed is day 0. The next business day is day 1.
Zip and Go Belts 2 business days
Tshirts and apparel- 3-5 business days
Custom Gift and Accessories 5-7 business days
Masks- 2 business days
Bulk orders on any item- 7-10 business days
Some delays may occur, in processing or shipping, during holidays, bad weather conditions, pandemics and things out of our control. We will communicate processing delays if they go beyond our listed processing times.
Please note that some products may come in separate shipments.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
If for some reason you are not happy with your purchase please contact us. We'll do whatever we can to make it right! If you choose to return your purchase please follow the instructions below.
1. Please email INFOR@WINSENTERPRISES.COM and let us know your package is on its way. For expediated processing of your refund/exchange please include your tracking #. Normal processing time can take between 5-7 business days, however, if you include your tracking # we would be happy to process your request within 24 hours with receiving your tracking #.
2. Mail your returned or exchange to:
Customer pays for return shipping. If it is for an exchange we will ship out your new item for free. Customer satisfaction guarantees and we will exchange as many times to make sure the fit is right.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Refunds: We only offer refunds if there was an error on our part.
To return your product, you should mail your product to: 401 Pine Street, St. Louis, MO 63113
You will be responsible for paying for your own shipping costs for returning your item if the error was not on our part. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Errors on our Part:
If an error was made on our part we will remake the item and ship it to you free of charge. We will also send you a return label to return the incorrect item.